▶How can I get a precise crane offer?
▶To providing you a precise crane offer efficiently, please kindly provide details as following:
▶ Lifting capacity; material weight(unit as tonnage)
▶Lifting height; (unit as meter)
▶Crane span; the width of inquired crane(unit as meter)
▶Crane traveling length; when rail track/runway beam needed, traveling length shall be provided.
▶Working power; power source at site(unit as voltage, phase and Hz)
▶Can I get your crane products with customized/personalized service?
A.Yes, Dowellcrane promise customized/personalized products are available for our clients all the time. Just freely let us know your special demands about the products, our engineering team will work on that.
▶.What should I do if I’m not able to install the crane after buying?
A.Freely contact us. Our engineering team available for oversea service with crane installation, inspection and commissioning.
▶How long I can receive my crane products after my order placed?
A.Our production will be started once the payment confirmed. Below are timeline for whole procedure
▶Do you have any additional service on warranty?
A. Yes, we provide “DowellCrae” service about the warranty, the warranty period will extend to two (2) years, full set of spare partsand working tools will delivered with crane for future replacement and maintenance.